About these terms
These terms apply to every booking made directly with Hirikatiya Ocean House (“we”, “us”), a guest house in Hiriketiya, Dikwella, Sri Lanka, and to your use of hirikatiyaoceanhouse.com. By making a booking you confirm that you have read and agree to these terms, our Refund & Cancellation Policy and ourPrivacy Policy.
Making a booking
- You must be at least 18 years old to make a booking. The person who books is responsible for everyone in their group.
- When you book and pay online, your booking is confirmed once payment is successful, and you will see a confirmation with your booking reference. Your room is held for 60 minutes while you complete payment; if payment isn’t completed, the booking is cancelled automatically.
- Booking requests made without online payment (for example by WhatsApp) are confirmed only when we reply to confirm them.
- Please check your dates, room and guest details carefully. Tell us straight away if anything is wrong.
- Each room may only be occupied by the number of guests stated for that room. Additional guests need our prior agreement.
Prices & payment
- Prices are shown in USD per room per night and include breakfast and any applicable taxes, unless stated otherwise.
- The price you pay is the price shown when you book. We may change prices for future bookings at any time, but this never affects a confirmed booking.
- Online bookings are paid in full at the time of booking by card through our payment provider,OnePay. We never see or store your full card details.
- Your bank may charge its own foreign-transaction or currency-conversion fees; these are not controlled by us.
- Extra services you arrange with us (for example airport transfers, tours or surf lessons) are paid separately, as agreed at the time.
Cancellations & refunds
You can cancel free of charge up to 7 days before check-in for a full refund. Later cancellations and no-shows are non-refundable. Full details, including date changes and how refunds are paid, are in our Refund & Cancellation Policy.
Check-in & your stay
- Check-in is from 14:00 and check-out is by 11:00. Early check-in and late check-out are subject to availability; please ask us.
- Please tell us your estimated arrival time. If you will arrive late at night, let us know so we can welcome you.
- On arrival we may ask to see a valid passport or national ID for each adult guest, as required by Sri Lankan regulations for guest accommodation.
- You are responsible for any damage to the room or property caused by you or your group, beyond normal wear and tear.
House rules
To keep the guest house peaceful and safe for everyone:
- Please respect other guests and our neighbours, and keep noise down late at night.
- No smoking inside the rooms.
- Illegal drugs and illegal activities are not permitted anywhere on the property.
- Visitors who are not registered guests may not stay overnight.
- Please lock your room and use care with valuables. Don’t leave valuables unattended on the beach.
We may ask guests who seriously or repeatedly break these rules, or who put others at risk, to leave. In that case no refund will be given for unused nights.
Liability
- We take reasonable care to keep the property safe and clean. We are not responsible for loss of or damage to your belongings, or for injury, unless it is caused by our negligence.
- Activities such as surfing, swimming, tours and transport are provided by independent operators, and you take part at your own risk. Always follow local safety advice; beach and sea conditions can change quickly.
- We strongly recommend comprehensive travel insurance, including cover for cancellation and water sports.
- If we are found liable to you, our total liability is limited to the amount you paid for your booking, except where the law does not allow liability to be limited.
Events beyond our control
We are not responsible for failing to provide our services because of events beyond our reasonable control, such as severe weather, natural disasters, pandemics, government restrictions, civil unrest or major utility failures. If such an event stops your stay from going ahead, we will offer you new dates or a refund as described in ourRefund & Cancellation Policy.
Use of this website
- We work hard to keep the information on this website accurate, including room details, photos and travel guides, but details may change. Travel information in our guides is general advice only.
- All text, photos and design on this website belong to Hirikatiya Ocean House and may not be copied without our permission.
- You must not misuse this website, for example by trying to make false bookings or access the admin area.
Governing law
These terms are governed by the laws of Sri Lanka. If a problem arises, please contact us first; we will always try to resolve it quickly and fairly. Any dispute that cannot be resolved informally will be handled by the courts of Sri Lanka. We may update these terms from time to time; the version in force when you made your booking applies to that booking.
Questions about this policy? Contact us at hello@hirikatiyaoceanhouse.com, onWhatsApp +94 77 825 7989, or by post atHirikatiya Ocean House, Hiriketiya Road, Hiriketiya, Dikwella, Sri Lanka.