Summary
- Free cancellation up to 7 days before check-in, with a full refund.
- Cancellations less than 7 days before check-in, and no-shows, are non-refundable.
- Refunds go back to the card you paid with, usually within 5–10 working days.
- If we ever have to cancel your stay, you receive a 100% refund.
This policy applies to bookings made directly with Hirikatiya Ocean House through this website, by WhatsApp, by phone or by email. Bookings made through third-party websites (for example Booking.com or Airbnb) follow the cancellation policy of that website.
If you cancel
| When you cancel | Refund |
|---|---|
| 7 days or more before check-in | 100% of the amount paid |
| Less than 7 days before check-in | No refund (see “Changing your dates” below) |
| No-show (you don’t arrive and don’t tell us) | No refund |
Days are counted up to our check-in time (14:00, Sri Lanka time) on your arrival date. For example, with a check-in on 20 December, free cancellation is available until 14:00 on 13 December.
Changing your dates
Plans change, and we try to help. You can ask to move your booking to other dates at any time; we will do our best to accommodate you, subject to availability. If the new stay costs more, you pay the difference; if it costs less, we refund the difference as long as you are still within the free cancellation period.
Even inside the 7-day period, we will move your booking once, free of charge, if you ask us at least 48 hours before check-in and the new dates are within 12 months of the original stay. A moved booking cannot then be cancelled for a refund.
No-shows & early departure
If you don’t arrive on your check-in date and haven’t contacted us, we will hold your room for the first night only; the rest of the booking may be released. If you are delayed (for example by a late flight), please message us on WhatsApp and we will keep your room.
Nights not used because you leave early are not refundable.
If we cancel
In the rare case that we cannot host you (for example because of an emergency at the property, a natural disaster or a government restriction), we will tell you as soon as possible and give you the choice of a full refund or new dates. Where we can, we will also help you find other accommodation nearby.
How refunds are paid
- Card payments made through our payment provider, OnePay, are refunded to the same card.
- We start the refund within 3 working days of your cancellation. It usually appears on your statement within 5–10 working days, depending on your bank.
- Refunds are made in the currency you paid (USD). We are not responsible for exchange-rate differences or fees charged by your own bank.
- Payments made in cash or by bank transfer are refunded by bank transfer to an account in your name.
How to cancel
Send us your booking reference (for example AB12CD34) and the name on the booking byWhatsApp (+94 77 825 7989) or email tohello@hirikatiyaoceanhouse.com. Your cancellation is effective from the time we receive your message, and we will confirm it in writing.
Questions about this policy? Contact us at hello@hirikatiyaoceanhouse.com, onWhatsApp +94 77 825 7989, or by post atHirikatiya Ocean House, Hiriketiya Road, Hiriketiya, Dikwella, Sri Lanka.